Use your Debit Mastercard anywhere Mastercard® is accepted, or access your cash at ATMs 24 hours a day.
Your Savings Bank of Walpole Debit Mastercard® is free, with no monthly fee, and ready to use the moment you open your account.
Use it anywhere Mastercard® is accepted, withdraw cash at ATMs 24/7, or pay with Apple Pay or Samsung Pay.
Every purchase pulls straight from your account, so you can track it in real time and manage your card settings anytime through your online banking profile or our mobile app.
How can we help you today?
Security
Mastercard® SecureCode™
Offered with Mastercard International, this service protects your card from unauthorized use when shopping online at participating retailers. Mastercard® SecureCode includes a digital receipt you approve using a One Time Pin.
Debit Card Activity Monitoring
Savings Bank of Walpole partners with a third party vendor to monitor your debit card activity for potential fraud 24 hours a day, 7 days a week, 365 days a year.
Traveling? Let Us Know!
To protect you from fraudulent debit card transactions, Savings Bank of Walpole may temporarily block debit card use in new locations. If you are traveling, remember to let us know so we can avoid blocking your card. You can do this by using the Manage Cards feature in your SBW online banking profile or by calling your local branch.
Your transactions are monitored and you may receive an alert when a transaction that is atypical or suspicious is detected. If you want to verify the activity you should login to your banking directly through the app or the website. We will never send you a link via text message. If fraud is suspected, the following will occur:
- Your debit card will be temporarily blocked from use to prevent further fraud.
- You will receive a text, email and/or voice call from our fraud center if a suspicious transaction is detected.
- You will never be asked to provide your account number, social security number or any other personal information.
- If they are unable to reach you, they will leave a message for you to return a phone call.
- If the transactions are legitimate and you verify this either by text or phone call back to the Risk Management Analyst or the Bank, your card will be restored to full access.
- If the transactions are not legitimate, your card will be turned off and you will be asked to contact the Bank as soon as possible. We will assist you with reviewing your account and filling out any necessary fraudulent transaction dispute forms to help resolve any associated issues for you as soon as possible.
Some of the activities that may prompt a call include:
- Suddenly using your debit card in a new location, either domestically or overseas
- Having a sudden string of purchases
- Any pattern associated with new fraud trends in our community or around the world
How do I report and replace a Lost or Stolen Debit Card?
- During business hours, call us at (603) 352-1822 or (877) 925-7653.
- After business hours, call TellerPhone at (603) 355-1696, the main line at (877) 925-7653, or call the Card Center directly at (888) 297-3416.
- Use the Manage Cards feature in your SBW online banking profile to update your settings and temporarily deactivate your card.
Report cards as lost or stolen as soon as possible to prevent fraudulent transactions from being processed against your account. When we hear from you or if you report it via online banking, we will immediately disable your current card number.
To order a new debit card, give us a call, stop by any of our branches, or request one through your online banking profile.
Safety Tips:
- Review your account and transactions online.
- Remember to remove your chip card once your transaction is complete.
- Do not share your PIN.
- Make sure we have your latest contact information, including your cell phone number, on file so we can reach you promptly if fraud is suspected.
Chip Card Technology
Chip Card technology is a proven technology that is already in wide use around the world. Shop with confidence anywhere in the world knowing your card will be safe and accepted.
Your Chip Card is Simple to Use:
STEP 1:
With the front facing up, insert your card into the ATM or in-store terminal until the transaction is complete.
STEP 2:
Follow the on-screen instructions.
STEP 3:
You may be required to enter your PIN or sign the sales receipt to complete your purchase.
STEP 4: When the transaction is complete, always remember to remove your card.
Card Designs
Savings Bank of Walpole offers multiple EMV Chip card designs. Unless you request a different design by calling (603) 352-1822 or 1-877-925-7653 within 60 days of your existing card expiration date, you will receive the Blue Background EMV Chip card.
Card design options include Graphic SBW Eagle designs, as well as Scenic Photos by local photographer Jeffrey Newcomer (www.partridgebrookreflections.com).
Manage Cards
Manage Cards is an SBW debit card management tool that offers an easy way for you to control your card within the Savings Bank of Walpole mobile app and your online banking profile.
Features Include
- Set custom controls based on dollar amount, location, or proximity to your phone.
- Receive real-time alerts based on your card activity.
- Temporarily freeze or unfreeze your card.
- Report a lost or stolen card.
- Notify SBW about travel plans.
It’s easy to get started. All you need to do is enroll your current SBW debit card to establish the alerts and controls that work best for you.
- Log in to online banking or the SBW app and find Manage Cards in the main menu.
- Select Enroll Cards and follow the prompts to select your card(s) and acknowledge the terms and conditions.
- Designate how you would like to receive alerts – by text message (SMS) or email.
Using Your Card on Your Phone
Leave your physical card at home. Your SBW Debit Mastercard® works with Apple Pay and Samsung Pay, so you can pay with your phone or watch in stores, in apps, and online.
Need help adding your card? Apple and Samsung have step-by-step instructions:
Frequently Asked Questions
To activate your SBW debit card, call 1-844-202-0844 and follow the following prompts.
Please Note: This line utilizes an automated system to guide you through activating your card. If a live person answers the phone, please do not provide any information. Hang up and ensure the correct number has been dialed before trying again.
The Savings Bank of Walpole offers multiple EMV Chip card designs. Unless you request a different design by calling (603) 352-1822 or 1-877-925-7653 within 60 days of your existing card expiration date, you will receive the Blue Background EMV Chip card.
Card design options include the SBW Eagle graphic, as well as scenic photos by local photographer Jeffrey Newcomer (www.partridgebrookreflections.com).
Give us a call at (603) 352-1822 or 1-877-925-7653, stop by any of our branches, or request one through your online banking profile.
A chip or EMV (Europay, Mastercard and Visa) card is a card with an embedded microchip. This provides enhanced security and protection against fraud, as your card information on the chip is encrypted, making it difficult to be copied or counterfeited.
The biggest benefit of chip cards is the increased security. The chip adds an extra layer of protection when used at a chip-card terminal, using encryption and single-use codes to protect your information. The chip card also has greater acceptance when traveling, as chip cards are common around the world, including Canada, Mexico, and Europe.
If the retailer has a chip-enabled terminal, insert your chip card as instructed. The card will remain in the terminal while the transaction is processed. To authorize your transaction, you will need to follow the displayed prompts, typically asking for your PIN or signature to be provided as you normally would to verify the transaction. Remove your card from the terminal once the transaction is complete.
No. Your debit card cannot be tapped on or waved near a terminal. It must be inserted into the chip-enabled terminal reader.
You can change your PIN at any SBW ATM if you know your existing PIN. If you need to reset it without knowing your current PIN, use TellerPhone by calling 1-844-202-0844, or call 1-800-290-7893 (or 1-206-624-7998 for international cardholders).
Yes. If there is suspected fraud on your card, you will be contacted by our card processor either via a text message or phone call to validate the transaction(s) in question.
Things like a sudden purchase in a new location (domestic or overseas), an unusual string of purchases, or any pattern matching known fraud trends may prompt a call or message from SBW’s fraud center.
Yes. We recommend that you always let us know your travel plans so your card access is not interrupted. We will continue to monitor your card activity, even when the travel notice is set. If you encounter any issues while traveling, please contact us. You can do this by using the Manage Cards feature in your SBW online banking profile or by calling your local branch.