Fraud Protection & Prevention

These days, fraudsters are more sophisticated than ever. Protect yourself by staying informed on financial scams!

Common Types of Fraud

Imposter Scams

Fraudsters will try to impersonate someone you know and trust.

Investment Scams

Scammers push a “sure thing” investment promising a deal or guaranteed return.

Card Fraud

Card information is stolen and used for purchases without the card being present.

Online Sale Scams

If an email or website offer seems too good to be true, it probably is.

How to Protect Yourself

  • Protect Your Information:
    • Never share sensitive personal information such as your bank account number, PIN, and online banking credentials.
    • Use strong, unique passwords with two-factor authentication enabled.
    • Don’t log into any of your banking via public Wi-Fi.
  • Only Trust Verified Sources:
    • Enable transaction alerts and check your accounts regularly for unauthorized transactions.
    • While calls may come from one of our bank phone numbers, we will never ask for your passwords, PINs or security codes.
    • Texts that come from the SBW Fraud Center will have a five-digit code and will never include a link.
  • Take Your Time:
    • Be wary of urgent messaging prompting you to act now or quickly.
    • Review emails and texts, and listen to phone requests carefully to determine if it is Savings Bank of Walpole or not.

What to Do if You Suspect Fraud

  • If you notice an unauthorized transactions call the bank immediately to report the issue and freeze or block your card if necessary.
  • If you receive a suspicious call, email or text don’t share your personal details and call the bank directly.

What to Do if You Fell for a Scam

If you suspect you fell for a scam, call the bank immediately. You’ll likely want to update passwords or freeze the card depending on the scam.

customer service rep on the phone

Other Helpful Resources

Savings Bank of Walpole Partners with Banzai to bring you financial literacy tools. Check out their quizzes and articles:

Preventing Identify Theft

In today’s uber-connected online world, the risk of identity theft is hard to avoid. But there are ways to minimize identity theft risks and stay ahead of scammers and thieves who want your personal information

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Protect Yourself Online

No matter how tech-savvy you are, cybersecurity should be top of mind any time you use the internet. If that sounds overwhelming, don’t stress. You don’t need to be an expert. Good cybersecurity isn’t complicated. There are basic cybersecurity rules anyone can follow.

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Ransomware

Everyone has secrets—personal data, passwords, private documents, etc.—and people will spend lots of money to keep this information secret or gain access to it. Ransomware is just one way that hackers win access to personal information, expecting its owner will pay to win it back.

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If you have any questions or concerns, please give us a call at (603) 352-1822 or (877) WALPOLE.