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Debit Mastercard® Questions
How do I activate my Debit Card?
To activate your SBW debit card, call 1-844-202-0844 and follow a series of prompts.
SECURITY ALERT: We have received reports from customers who have dialed the wrong number and a live person answers the phone. Please do not provide any information if you dial the wrong number. Hang up and try again. You should receive an automated system response that will guide you through activating your card.
How do I change my Debit Card PIN Number?
If you know your Debit Card PIN number and would like to change it, you can do so at any SBW ATM. If you need to reset your pin without knowing your existing pin, use Tellerphone by calling 1-844-202-0844. You can also use the 1-800-290-7893 or 1-206-624-7998 (for international cardholders).
How do I report and replace a Lost or Stolen Debit Card?
To report a lost or stolen debit card:
- To report your card lost or stolen during business hours, call us at (603) 352-1822 or (877) 925-7653.
- After business hours, call TellerPhone at (603) 355-1696, the main line at (877) 925-7653, or call the Card Center directly at (888) 297-3416.
- If you think your card may be lost, stolen, or compromised, use the Manage Cards feature in your SBW online banking profile to update your settings and temporarily deactivate your card.
You should report a lost or stolen debit card as soon as possible to prevent fraudulent transactions from being processed against your account. When we hear from you or if you report it via online banking, we will immediately disable your current card number.
To order a new debit card, give us a call, stop by any of our branches, or request one through your online banking profile.
What is the Bank’s Routing Number?
The Savings Bank of Walpole routing number is 211770093. The routing number, also referred to as the ABA number, is used for direct deposits, direct payments, and wire transfers.
Where to find your account number and bank’s routing number:
What Information do I need for an Incoming Domestic Wire?
Receiving Bank / Beneficiary Bank: Savings Bank of Walpole
Receiving Bank / Beneficiary Bank Routing Number: 211770093
Address: 68 Ames Plaza Lane, Walpole NH 03608
Beneficiary Name: SBW Customer
Beneficiary Account Number: SBW Customer’s acct #
Beneficiary Address: SBW Customer’s Address
How do I Close An Account at SBW?
Send us a letter:
Savings Bank of Walpole
Attn: Deposit Operations
PO Box 744
Keene, NH 03431
Send a secure message:
Login to Online Banking, go to Messages, and send us your request.
For a checking account, you can also write a check for the amount remaining in the account and write on the memo line “To close account”.
The letter requires an authorized signer’s signature to process your request. If you have questions, please contact customer support at (603) 352-1822.
Tax Information
When Will I Receive My 1099 Tax Forms?
If your total interest paid on deposit accounts was less than $10, you will not receive a 1099INT. The year-to-date (YTD) interest paid for each account is also reported on your monthly bank statement. This information is also available when viewing your account online. For more information, please contact us at (603) 352-1822.