Over the past several days, fraudsters posing as SBW employees contacted some of our customers in an attempt to gain personal banking information.
These kinds of fraud attempts may be on the rise throughout our state and region, and we urge you to be careful. It’s easy to make a mistake, because the fraudulent call, text or email often looks or sounds “official,” and may use the Bank’s name, logo or CallerID phone number.
If you believe you provided personal banking information to someone who contacted you claiming to be from our Bank, please notify us immediately so that we can assist you. You can call our SBW Customer Support line at 1-877-WALPOLE (877-925-7653) during business hours — or email us or use the Contact Us form on our website.
As a reminder, Savings Bank of Walpole will NEVER call, text or email you to ask for your personal information. If you are ever contacted via phone, text or email and asked to provide your account numbers, PINs, Debit Card Numbers, or online banking log-in credentials, do not comply with the request. Instead, verify that you are speaking with an authorized bank representative.
- NEVER PROVIDE PERSONAL INFORMATION OVER THE PHONE unless you initiate the call through a trusted, verified phone number.
- VALIDATE CALLERS. Hang up and return the call at a trusted phone number, such as one posted on the organization’s verified website.
As the savings bank of our community, we want you to know that SBW is diligent about implementing security measures designed to help protect our customers. Your personal financial safety is of the utmost importance to us. Please be careful to protect your personal information.